If your Haqihana harness is damaged and the damage is not covered by warranty you can take advantage of our repair service.
Here you can find all the details:
- repair is possible up to a maximum of 3 damaged webbing straps
- the cost is € 12.00 per each replaced strap (or € 18,00 --> see detail for broken buckle)
- transport costs (DHL courier) are charged on the customer
- non-DDP (Delivered Duty Paid) parcels will be refused
- only properly sanitized harnesses will be accepted by the repair service (see washing instructions), In case of dirty harnesses a 5.00€ surcharge will be applied
- standard working time 4 weeks
You can send the harness to be repaired to Haqihana Srl - Via Torino 12 - 22070 Fenegrò (CO), Italy.
Download this form , print it and attach it to your shipment when filled-in.
DAMAGES COVERED BY WARRANTY
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Broken female buckle |
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Broken male buckle |
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Broken part of male buckle |
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Snap-hook broken spring |
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Die casting flaw |
DAMAGES NOT COVERED BY WARRANTY
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Damages to adjusters and tape caused by biting |
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Damages to the buckles caused by biting |
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Damage to the "female" piece of the buckle caused by biting (cost for repairing the 2 adjacent webbing pieces: 18,00€) |
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Damages caused by velcro rubbing |
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Damage caused by wear and tear not covered by warranty |
PRODUCTS THAT WILL BE REFUSED BY THE REPAIR SERVICE
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This harness will be thrown in the trash. |
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A sanitation surcharge will be applied to harnesses that have not been properly sanitized. |
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Cut and bitten leashes cannot be repaired. . |
SPECIAL REPORTED CASES
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Stains due to the use of aluminum medals. |